Terms & Conditions

Effective date: 21 August 2026

These Terms & Conditions govern orders placed through Biryani & Me. The business is operated by TasteQuest Hospitality LLP.

Orders and acceptance

By placing an order, you provide accurate order and contact information and authorise us to process the order subject to item availability and serviceability. An order is considered accepted when payment is successfully confirmed and the order is recorded by our system, subject to cancellation or correction where a genuine error, unavailability, pricing error or other operational issue occurs.

Prices, charges and payment

Prices displayed at checkout, together with applicable packaging and delivery charges, are shown before payment. Online payments are processed through Razorpay. We may correct obvious pricing or technical errors and will contact the customer where an adjustment or cancellation is required.

Delivery and takeaway

Delivery is available only to serviceable areas shown on the website. Estimated preparation or delivery times are estimates and may vary because of traffic, weather, demand or other circumstances. Customers choosing takeaway are responsible for collecting the order at the selected/communicated time.

Cancellation and refund

Food preparation may begin soon after an order is accepted. Cancellation or refund requests should therefore be made as quickly as possible by contacting us. If an order has not yet entered preparation, we will review the cancellation request and, where approved, process the applicable refund to the original payment method where feasible. If an order cannot be fulfilled by us after payment has been successfully captured, the applicable amount will be refunded or another mutually agreed resolution will be offered. Issues concerning missing, incorrect or damaged items should be reported promptly with relevant order details so that we can investigate and provide an appropriate resolution.

Food and allergy information

Ingredient descriptions are provided for general information. Customers with food allergies, intolerances or other dietary concerns should contact us before ordering. Although reasonable care is taken, we cannot guarantee an allergen-free environment because ingredients may be handled in shared preparation areas.

Customer responsibilities

You are responsible for providing a correct mobile number, delivery address and any necessary delivery instructions. We may be unable to guarantee delivery where the address is incomplete, incorrect or inaccessible.

Website use

You must not misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent orders or use the website for any unlawful purpose.

Limitation and changes

To the extent permitted by applicable law, our liability is limited to the amount paid for the affected order. We may update menu items, prices, availability, delivery areas and these Terms from time to time.

Contact

For order, cancellation or refund assistance, contact admin@biryaniandme.com or +91 8009007906.